Online Insurance Platform
Uzbekistan
The Situation
Online insurance platform with multiple product lines. Complex onboarding forms for heavily regulated products. Marketing spending but couldn't tell which campaigns converted.
The Problem
4% conversion rate. Users dropping off mid-form but nobody knew where or why. Expensive products ($500+ average) weren't selling at all. Marketing couldn't attribute conversions properly.
What We Did
Implemented analytics and studied user behaviour for weeks. Identified exact drop-off points. Redesigned the onboarding flow - moved complex questions to later stages. Fixed tracking to attribute conversions properly.
Results
Conversion rate (3x)
$500+ products now selling